ONLINE STORE TERMS AND CONDITIONS
The owner of the online store allinfit.com (hereinafter referred to as the Online Store) is ALL IN PRO OÜ (registry code 16913748), registered address: Harju County, Tallinn, Haabersti District, Õismäe tee 47-12, 13514, Estonia.
Validity of the Sales Contract, Product and Price Information
These terms and conditions apply to the purchase of goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the respective products. A delivery fee is added to the price. All prices of goods sold in the Online Store are in euros.
The delivery fee depends on the buyer’s location and the selected delivery method. The delivery fee is displayed to the buyer when placing the order.
Information about the products is provided directly next to the respective product in the Online Store.
Placing an Order
To place an order, the desired products must be added to the shopping cart. To complete the order, the required information fields must be filled in and a suitable delivery method selected. The total amount payable will then be displayed on the screen and can be paid securely using the following payment methods:
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
- Visa/Mastercard card payments
- Latvian bank payments: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank payments: Swedbank, SEB, Citadele and Luminor
NB! When paying via a bank link, make sure to click the “Return to Merchant” button on the bank’s website.
Payments are processed by MONTONIO FINANCE OÜ. Payment takes place outside the Online Store in a secure environment – when paying via a bank link, in the secure environment of the respective bank, and when paying by credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank or credit card details. The sales contract enters into force when the amount due has been credited to the Online Store’s bank account.
The owner of the Online Store is the controller of personal data and transfers the personal data necessary for processing payments to the authorised processor Maksekeskus AS.
If the ordered goods cannot be delivered because the product is out of stock or for another reason, the buyer will be informed as soon as possible and the amount paid (including delivery costs) will be refunded without delay, but no later than within 14 days of sending the notification.
Delivery
Goods are shipped to the following countries: Estonia, Latvia and Lithuania.
The buyer can choose from the following delivery options: DPD, Omniva, Smartpost, or collection in person.
The buyer bears the shipping costs, and the applicable price is displayed next to the selected delivery method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 10 business days from the entry into force of the sales contract. Deliveries outside Estonia are made within 20 calendar days.
In exceptional circumstances, the goods may be delivered within up to 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods must not be used in any way other than necessary to establish the nature, characteristics and functioning of the goods, as would be permitted when testing the goods in a physical store.
If the goods have been used for purposes other than necessary to establish their nature, characteristics and functioning, or if the goods show signs of use or wear, the Online Store has the right to reduce the refund in proportion to the decrease in the value of the goods.
To return the goods, the buyer must submit a withdrawal statement. The withdrawal form can be found here: link to withdrawal form here, and it must be sent to allinnutritionath@gmail.com no later than 14 days after receiving the goods.
The cost of returning the goods shall be borne by the buyer, except where the reason for the return is that the product does not correspond to the order (e.g. an incorrect or defective product).
The buyer must return the goods within 14 days following submission of the withdrawal statement or provide evidence that the goods were handed over to the carrier within the aforementioned period.
The Online Store shall refund the buyer all payments received from the buyer under the contract without undue delay, but no later than 14 days after receiving the withdrawal statement, once the returned goods have been received.
The Online Store may withhold the refund until it has received the goods that are the subject of the contract or until the buyer has provided evidence that the goods have been returned, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the buyer any costs exceeding those associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and request the return of the goods from the buyer if the price of the goods in the Online Store has been mistakenly displayed significantly below the market price.
Right to Submit a Complaint
The Online Store is responsible for any non-conformity or defect in the goods sold to the buyer that existed at the time the goods were delivered and becomes apparent within two years from the date of delivery to the buyer. For one year from the delivery of the goods to the buyer, it is presumed that the defect existed at the time of delivery. The Online Store is responsible for disproving this presumption.
If a defect becomes apparent, the buyer has the right to contact the Online Store no later than within two months by sending an e-mail to allinnutritionath@gmail.com or by calling 53340262.
The Online Store is not responsible for defects that arise after the goods have been delivered to the buyer.
If goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store shall refund the buyer all payments made under the sales contract.
The Online Store shall respond to a consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct Marketing and Processing of Personal Data
The Online Store uses the personal data entered by the buyer only for processing the order and delivering the goods to the buyer. The Online Store transfers personal data to companies providing transportation services for the purpose of delivering the goods.
The Online Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed their wish to receive them by entering their e-mail address on the website and explicitly requesting direct marketing communications.
The buyer may unsubscribe from e-mail offers and newsletters at any time by notifying us by e-mail or by following the instructions provided in the e-mail containing the offers.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to allinnutrition@gmail.com or by calling 53340262.
If the buyer and the Online Store are unable to resolve a dispute by agreement, the buyer may contact the Consumer Disputes Committee. The procedural terms and conditions can be viewed and an application submitted here. The Consumer Disputes Committee has jurisdiction to resolve disputes arising from contracts concluded between the buyer and the Online Store. The review of a buyer’s complaint by the committee is free of charge.
The buyer may also contact the European Union’s online dispute resolution platform here.